MK Oscar Transport Ltd is pledged to provide a high quality service to all our customers. We welcome all feedback from our customers and act upon accordingly to ensure high quality service to all our customers.
We provide safe, comfortable and expeditious service and take maximum care to make our customers happy. However we understand that sometimes things are not always satisfactory and you find yourself needing to contact us.
HOW TO REPORT A COMPLAINT?
Please get in touch as soon as possible, as it would help us to resolve the issue as quickly as possible. Most complaints can be resolved quickly by speaking to our customer service advisers.
If you are unable to make a complaint at the time of the occurrence, please contact us as soon as possible by one of the following means:
By email at firstname.lastname@example.org
We will respond to emails within 4 working days, however it might take longer if your complaint requires more time to investigate. In such situations we will inform you about the progress of the complaint and we will take all efforts to resolve within 10 working days.
By writing to us at; MK Oscar Transport Ltd, G21 Regus House, Fairbourne Drive, Atterbury, Milton Keynes, England, MK10 9RG.
We will respond within 10 working days from receipt of your complaint. If we require longer time we will contact you.
WHAT IF YOU ARE NOT HAPPY WITH OUTCOME OF YOUR COMPLAINT?
If you are not satisfied with our decision then please let us know within ten working days by writing to the Office Manager to the address above. Your complaint will be reinvestigated by our senior manager and will contact you accordingly.